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Frequently Asked Questions
1. Is gift wrap available?
Yes, on most items. The option will be shown on the product page if it is available on that item. Check the gift wrap box and our 2 exclusive paper options will appear. Select the paper of your choice and for $5.00 we will gift wrap that item and include a personal message for you.
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2. What forms of payment do you accept?
The Packers Pro Shop accepts MasterCard, Visa, American Express, Packers Pro Shop gift cards and checks. You may safely enter your entire credit card number or gift card number via our secure server to make your purchase without concern. We are unable to accept MasterCard, Visa or American Express gift cards at this time.
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3. May I order by Phone?
If you want to order by phone, or need more information, call 1-800-992-5750 (from the U.S. and Canada)- 8:00 am - 6:00 pm (CST) Monday through Friday
- 9:30 am - 4:30 pm (CST) Saturday and Sunday
Before you call, please write down all applicable product information and have your credit card and expiration date handy. Sorry, no C.O.D.'s.
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4. How much do you charge for shipping? Do you ship overseas?
Please see our Shipping Information Page for details.
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5. Do you ship to PO Boxes?
The Packers Pro Shop does not ship to PO Boxes. You must list a street address for shipping.
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6. Is there sales tax on my purchase?
Sales tax is charged only on orders from Wisconsin (5%) and Michigan (6%). In Wisconsin, county sales taxes are also required and are calculated based on the county the bill to address is in. All taxes are automatically computed and added to your online order form.
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7. How do I add or subtract product from my order??
It is very important to verify your order information before concluding your purchase because we cannot add to or make any changes to your order once it has been placed.
If you have made an error while ordering, please cancel your order with us as soon as possible and place a new one with the appropriate corrections online.
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8. How to I find out about more product offerings?
The newest items are featured on PackersProShop.com. If you'd like to receive regular updates on new product offerings Click Here to register for Packers Pro Shop e-mail product offerings and other special offers.
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9. How do I know what size to purchase?
Please see our Size Charts Page for details.
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10. I have Packers Checking. How do I get my 10% discount on items ordered at the Packers Pro Shop?
To receive your 10% discount on your order , you will need to visit the Packers Pro Shop in person or order by phone at 1-800-992-5750.
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11. What is your returns policy?
Please see our Returns Policy Page for details.
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12. What is your price adjustment policy?
We are happy to complete a price adjustment for current sale merchandise. This adjustment can be made up to 7 days from the original date of purchase. Clearance, or permanently marked down merchandise, is excluded from our price adjustment policy.
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13. How do I obtain a donation item?
Donation requests must be directed to our Community Relations department. They can be reached by calling 1-920-569-7500 or at Packers.com
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14. When will I be billed for drop ship items shipping directly from the manufacturer?
You will be billed at the time of purchase for items shipped directly from the manufacturer. Those items will ship to you at a later date.
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15. Purchasing a gift for someone else?
If you are purchasing a gift, check the box for the question "My order is a gift." during the checkout procedure (located in the Billing and Shipping section). A gift receipt with no retail price will be included in the package. An invoice will be mailed separately to the purchaser at the billing address. The invoice will be included in the package if the gift question is not checked.
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16. How do I submit a rating and a review for a product?
Thank you for taking the time to review products that you've purchased from the Packers Pro Shop. To write a review, go to the product page and click "Review This Product". Then sign in by typing your e-mail address and password. (your e-mail address will not appear on your posted review). Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest.) Please make a note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use as appropriate. Please be as specific as possible in describing what you did or did not like about the product. Reread and approve your review, then click "Submit."
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17. When will my rating appear?
It may take 3 to 5 business days before approved reviews appear on the site. We reserve the right to withhold reviews that include:
- Obscenity, discriminatory language or wording inappropriate to public forum.
- Advertisements, spam content or referenced to other online sites, offers or products.
- Personal information, including email addresses, URL's, phone numbers or addresses.
- Comments that are critical of other posted reviews or their authors.
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18. Is it safe to use my credit card?
Yes, shopping at the Packers Pro Shop is safe and easy. The Packers Pro Shop website is equipped with secure online ordering capability and your personal information is only used by the Packers Organization and will not be sold or distributed to anyone else.
The security of your credit card information as well as all your personal information is our top priority. Our secure server software (SSL) is the industry standard and among the best software available today for safe and secure commerce transactions. This technology encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If you would like to order from the Packers Pro Shop, but do not want to place an order online, you may order by phone at 1-800-992-5750.
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19. How do I cancel an order?
If you have submitted an order and wish to cancel that order, please use our contact form as soon as possible. Please include your order confirmation number and the explain any changes to be made.
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20. Are all items listed in stock?
All regularly priced items listed online at the Packers Pro Shop are in stock, unless a backorder date is given. This does not apply to all sale items. Although the Packers Pro Shop website is updated continuously, an item may be out of stock if it is in a "low inventory" state. The Packers Pro Shop staff will contact you if your order contains an item that is no longer in stock.
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21. How do I use my Packers Partners discount?
As a Packers Partners member, your membership information is already entered into our database. When you checkout, simply include your Packers Partners membership number in the appropriate blank on the billing page and you will receive your 15% Packers Partners discount on your order.
If you are not a current Packers Partners member, but would like to sign up, click here for details. Please note that your new membership may take 2-3 weeks to process.
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22. I use a mobile device. Why can't I order merchandise?
To assure the security of our customers' personal information, we use a secure ordering system. Unfortunately, not all mobile devices support secure connections, and may be unable to access our secure server.
You may browse the Packers Pro Shop website with your mobile device and order by phone at 1-800-992-5750.
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23. How do I check the balance on my gift card?
Please see our Gift Card Lookup Page.
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24. I am having trouble with the Packers Pro Shop website. Who should I contact?
If you cannot find a solution to your problem here, you may contact the Packers Pro Shop technical staff.
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25. What should I list as my billing address on my order?
If you are ordering with a credit card, the billing address on your order must match the billing address on your credit card statement. If it does not, your order will decline at the point of fulfillment.
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26. What is the Green Bay Packers Photo Store?
The Packers Photo Store is the official photo store of the Packers Pro Shop. The photo store offers customers the ability to purchase player, coach and other cool Packers themed photos. The Packers Photo store is run by Replay Photos for the Packers Pro Shop.
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27. Are the photos sold on the Green Bay Packers Photo Store available at the Packers Pro Shop?
The photos on the Green Bay Packers Photo Store are exclusive to Replay. The Packers Pro Shop offers many different pictures on sale either in the Store or on-line at PackersProShop.com.
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28. Why can't I combine both my Packers Pro Shop and Replay Photo Store order?
The Packers Photo Store is run by Replay Photos and therefore we cannot process orders together.
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29. How do I contact The Packers Photo Store?
Contact Replay Photos at orders@replayphotos.com or call 1-877-421-2300.
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30. What if I forget my password?
Please see our Forgot Your Password Page.
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31. What if I no longer have access to the email address assigned to my Packers Pro Shop account?
Please see our Reset Your Password Page.
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32. How do I change my password?
Please sign-in to your account from our My Account Page and follow the steps to change your password.
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33. How do I change the email address assigned to my Packers Pro Shop account?
Please sign-in to your account from our My Account Page and follow the steps to change the email address assigned to your Packers Pro Shop account.
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34. What are cookies and why does the Packers Pro Shop website use them?
Cookies are alphanumeric identifiers, stored temporarily in your web browser, which enable the Packers Pro Shop website to remember the items you add to your basket between visits and save the information you provide during the checkout process.
If cookies are disabled in your web browser, you may browse the Packers Pro Shop website, but you will be unable to utilize the Basket, Checkout, and My Account areas of the website. Please consult your web browser's "Help" area for more information on disabling and enabling cookies.
If you do not wish to enable cookies, you may order by phone at 1-800-992-5750.
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35. How long will items remain in my basket if I do not order?
For your convenience, items will remain in your shopping cart for 14 days. After 14 days your shopping cart will be emptied. If you return to the Packers Pro Shop website within 24 hours, all items will be held for an additional 24 hours.
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The Packers Pro Shop is the official retail store of the Green Bay Packers located at Lambeau Field
The Packers Pro Shop is the official store of the Green Bay Packers, providing you with a large selection of superior quality apparel and merchandise at competitive prices. Our friendly, helpful staff can help answer your questions, make returns simple and easy or gift wrap items for you.
Online or in the Store, get your Green Bay Packers merchandise and collectibles, Green Bay Packers apparel, Packers jerseys including Aaron Rodgers, Clay Matthews, Donald Driver, AJ Hawk and Greg Jennings, Green Bay Packers hats, Green Bay Packers gear, Packers bobbleheads, cheeseheads, drinkware, home decor and more. |
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MasterCard is the preferred card
of the Green Bay Packers |
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