Shipping & Returns Policy
We're in this together
With the spread of COVID-19, we find ourselves in a time of uncertainty. Our hearts go out to everyone impacted and we will continue to operate with the best interests of our families, associates and fans in mind. The health and safety of you and everyone in our Packers family is our priority. We are taking extra precautions to protect the health and safety of both you and our team. That means online order shipments, returns processing and customer service responses will take longer than usual. We are working to get your order to you as quickly as possible. Thanks for your patience.
We will keep you posted as we take this day by day and follow the guidance of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as local and U.S. government officials. We are all in this together. Thanks for being part of our Packers family.
Shipping processing may take 1-3 business days.
When you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection and gives you alternative shipping options if available. We gladly ship almost anywhere overseas shipping options, listed below.
Continental United States
|UPS 2nd Day||$19.95|
|UPS Next Day Air||$32.50|
|UPS Saturday Delivery||$42.50|
We do not ship to P.O. Boxes. A valid street address must be provided for shipping.
Standard shipping service can utilize UPS Ground or UPS Surepost depending on your order and shipping address. Orders sent via UPS Surepost can be delivered by USPS to your requested shipping address.
Allow 1-2 days to prepare orders for shipping. Please note anticipated ship time in the product description if the item is shipped directly from the manufacturer.
Allow 3-6 business days for Standard Delivery from the date the order is shipped. For UPS Overnight and UPS 2nd Day Air, orders placed by 3:00 PM Central Time will be shipped that same day.
UPS 2nd Day Air orders placed on Thursday before 3:00 PM Central Time are scheduled to deliver on Monday.
UPS Overnight orders placed on Friday before 3:00 PM Central Time are scheduled to deliver on Monday.
UPS Saturday Delivery orders must be placed on Friday before 3:00 PM Central Time.
UPS Overnight and UPS 2nd Day Air delivery are not available for items shipped directly from the manufacturer.
Bulk orders will be charged by weight.
Alaska & Hawaii
All Alaska & Hawaii packages must be shipped by AirMail (US Post Office). Shipping costs are determined by the weight of the package. The package cannot be tracked and we cannot guarantee delivery. Minimum shipping begins at $9.95.
APO & FPO Shipping
All APO & FPO packages must be shipped by AirMail (US Post Office). Shipping costs are determined by the weight of the package. The package cannot be tracked and we cannot guarantee delivery. Minimum shipping begins at $9.95.
Canadian and International Shipping
In order to protect the Packers Pro Shop and our customers from fraudulent transactions, we reserve the right to verify any order via phone or email. This may result in delays to 2nd Day and Next Day Air orders. If we are unable to verify within 48 hours, the order will be cancelled. We will use reasonable efforts to notify the customer as soon as possible.
Returns processing may take 2-3 business days.
All items must be received in their original unworn or unused condition. Please complete the return form included with your purchase, or the online Merchandise Return Form.
Items can be returned within 90 days of purchase with receipt. Without receipt or after 90 days, you may receive a return gift card at the present day price of the return. No refunds will be given after 180 days since purchase.
If you are returning a gift, please provide the name and address of the purchaser. You will receive a gift card for the amount of your return.
Send your return to:
The Packers Pro Shop Warehouse
2230 S Ashland Ave Ste 101
Green Bay, WI 54304-4882
Returns in person are not accepted at this location. If you choose to use our A.R.S return label, a $7.95 restocking fee will be deducted from the refund. Restocking fees will not apply if you use a prepaid carrier of your choice.
- Custom orders including customized jerseys and personalized items.
- Opened DVDs. Defective DVDs can be exchanged for the exact same item.
Sorry, no exchanges. Sizes and quantities are limited. Please return your item and place a new order. Price matching from an original order will be honored by emailing at firstname.lastname@example.org