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Shipping & Returns Policy
Important Shipping & Delivery Message
Across the globe, shipping carriers are not guaranteeing any delivery times. These potential delays can result in packages being delivered later than expected. While we cannot control any possible delays from the shipping carriers, we will continue to do everything possible from our end to help ensure orders are processed quickly, providing the best possible shopping experience.
As valued Packers fans, we wanted to share this information as early as possible so you can make informed decisions on your shipping choices at checkout. We encourage you to plan accordingly and place any time sensitive orders early. We thank you for your continued support!
Returns
Returns processing may take 3-5 business days.
All items must be received in their original unworn or unused condition. For domestic and international returns, please complete the return form included with your purchase, or the online Merchandise Return Form.
Items can be returned within 90 days of purchase with receipt. Without receipt or after 90 days, you may receive a return gift card at the present-day price of the return. No refunds will be given after 180 days since purchase.
If you are returning a gift, please provide the name and address of the purchaser. You will receive a gift card for the amount of your return.
Non-Returnable Items:
- Undergarments
- Custom orders including customized jerseys and personalized items.
- Opened DVDs. Defective DVDs can be exchanged for the exact same item.
Sorry, no exchanges. Sizes and quantities are limited. Please return your item and place a new order. Price matching from an original order will be honored by emailing at proshop@packers.com
Creating a FedEx Return Label (Domestic Returns Only)
If you choose to create a FedEx return label, a $7.95 return fee will be deducted from the refund.
Click the below hyperlink to create a FedEx return label. Once all the required fields are completed and the information is submitted, select print label, affix the label to your package and drop off at a nearby FedEx pickup location. FedEx will also send a confirmation email with a copy of the shipping label, drop off locations and a QR Code option for those who don’t have access to a printer. The package and QR code can be brought to a local FedEx Office, FedEx Ship Center or Walgreens for label generation. Please remember to include your return form in the package
CLICK HERE TO CREATE A FEDEX RETURN LABEL
Carrier of Your Choice
Return fees will not apply if you use a prepaid carrier of your choice.
Send your return to:
Packers Pro Shop Distribution Center
2230 S Ashland Ave
Green Bay, WI 54304-4882
Returns in person are not accepted at this location.
For International Returns, follow the instructions found on this form.
Shipping
Shipping processing may take 1-3 business days.
When you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection and gives you alternative shipping options if available. We gladly ship almost anywhere overseas shipping options, listed below.
Continental United States
| Order | Cost |
| Standard | $7.95 |
| 2nd Day | $19.95 |
| Next Day Air | $32.50 |
| Saturday Delivery | $42.50 |
We do not ship to P.O. Boxes. A valid street address must be provided for shipping.
Standard shipping service can utilize FedEx Ground, UPS Ground or UPS Surepost depending on your order and shipping address. Orders sent via UPS Surepost may be delivered by USPS to your requested shipping address.
Allow 1-3 business days to prepare orders for shipping. Please note anticipated ship time in the product description if the item is shipped directly from the manufacturer.
Allow 3-6 business days for Standard Delivery from the date the order is shipped. For Next Day Air and 2nd Day Air, orders placed by 3:00 PM Central Time will be shipped that same day.
2nd Day Air orders placed on Thursday before 3:00 PM Central Time are scheduled to deliver on Monday.
Next Day Air orders placed on Friday before 3:00 PM Central Time are scheduled to deliver on Monday.
Saturday Delivery orders must be placed on Friday before 3:00 PM Central Time.
Next Day Air and 2nd Day Air delivery are not available for items shipped directly from the manufacturer.
Bulk orders will be charged by weight.
FedEx (Federal Express) Tracking
FedEx Tracking numbers are all numeric and contain twelve (12) digits – XXXX XXXX XXXX
https://www.fedex.com/en-us/tracking.html
UPS (United Parcel Service) Tracking
UPS Tracking coming from the Packers Pro Shop starts with 1Z 588 705 XX XXXX XXXX (total of 18 digits)
Alaska & Hawaii
All Alaska & Hawaii packages must be shipped by AirMail (US Post Office). Shipping costs are determined by the weight of the package. The package cannot be tracked and we cannot guarantee delivery. Minimum shipping begins at $9.95.
APO & FPO Shipping
All APO & FPO packages must be shipped by AirMail (US Post Office). Shipping costs are determined by the weight of the package. The package cannot be tracked and we cannot guarantee delivery. Minimum shipping begins at $9.95.
Canadian and International Shipping
We have partnered with Zonos to service our international customers.
Your country flag will automatically display in the lower left corner of your screen. If you are shipping to a different country, simply click on the flag and select the appropriate country. You can click on the flag throughout your shopping experience to see estimated duties and taxes based on the contents of your cart. Once you select ‘proceed to checkout’, you will be presented with the Zonos International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Zonos will charge your credit card for the entire purchase. We will process the order and have the good(s) transported to your international address. If you have any questions, please email our Customer Support team at proshop@packers.com.
Fraud Prevention
In order to protect the Packers Pro Shop and our customers from fraudulent transactions, we reserve the right to verify any order via phone or email. This may result in delays to 2nd Day and Next Day Air orders. If we are unable to verify within 48 hours, the order will be cancelled. We will use reasonable efforts to notify the customer as soon as possible.